A few years ago, opportunity knocked and Paul Langille listened.
Jayme Rhyno wanted to expand and thought, “What better way to do that than to merge with a well-known established company?” It’s no secret that Rhyno’s and Langille’s are both second-generation family businesses, with Rhyno’s specializing in heating and cooling and Langille’s specializes in plumbing, heating design and water treatment systems.
On April 15, 2020, they made it official. It was the beginning of the pandemic, and despite fears that COVID-19 would cause a depression, the two companies believed repairs and service would always be needed. They went ahead with the deal.
It seemed a natural fit to bring the trades together and offer customers a full range of services in one call. No one could have foreseen that one of the consequences of the pandemic would be a boom in the construction industry.
Now everyone is invited to a family-style barbecue on Friday, April 29 from 1:00 p.m. to 5:00 p.m. at 250 North Street to celebrate the two-year anniversary of this successful merger.
Paul Langille is retiring. PHOTO CREDIT: Contributed
But there is another reason to celebrate. Paul Langille will retire at the end of April.
Paul was determined to move on to help with the crossover. It was important to pass on the legacy of the Langille name and wealth of expertise in plumbing, geothermal and heating design to the Rhyno’s team.
Paul’s father, Gilbert, founded Gilbert Langille’s plumbing and heating business in Bridgewater in 1964. At 14 Paul started helping his father in the retail business – learning the art of listening and speaking to customers and the value of hard work, skills needed for the future.
Soon he was working full-time with his father, starting a family of his own, raising two beautiful daughters and working hard to make a good living. In 1997 he bought the business from his father, changed the name to Langille’s and gradually expanded his services.
“We were the first company on the South Shore to offer color video pipe inspection,” says Paul. “In 2013 we became the only authorized dealer in the South Shore area to carry the Mitsubishi line of heat pumps. I have always been interested in energy efficiency and am constantly looking for high quality products. The focus has always been on quality, reliability and efficiency, believing that the customer will remember you for the equipment that saves them money and doesn’t break.”
The legacy of the Langille name also relates to caring for people. As family and sport have always played a big part in Paul’s life, he learned very early on the importance of being part of a team and caring for each individual – that it takes teamwork to become a champion.
“Even as a workbench or a beginner trainee, you’re still part of the team,” explains Paul.
This philosophy has served him well. Both employees and customers were very loyal. When the merger happened, he wanted to make sure that team was established and integrated.
If you’re looking for Paul this summer, chances are he’ll be out on the water. PHOTO CREDIT: Contributed
All of Langille’s employees joined us and more employees have been added as the company gains more customers. One collaborator in particular, Mary Comeau, was key to a successful transition. She regularly reminds employees, “If we don’t take care of our customers, someone else will.”
“A lot of effort went into making it a good experience for the customer to ensure a smooth transition,” says Comeau. “We want to do them justice. The two companies share the same philosophy of how important the customer is to the company.”
“Mary has contributed to the growth of the company as much as I have,” says Paul. “She was instrumental in the success of Langille’s. No question.”
Mary is still the one who schedules service calls to Langille’s customers and finds that they have been very loyal. She loves Rhyno’s projected ministry and was actually part of its formation with Harry Rhyno a few years ago. She is pleased that it can now be offered to Langille’s customers.
In 1975, Harry and Sharon Rhyno started a home appliance and refrigeration business in Riverport. Harry was always humming. He loved his job and was known for his integrity. Whenever someone called, Harry always matched them. If he said he would do something, he always did. Everyone knew Harry Rhyno and knew they could count on good service.
Jayme took over the company in 2010 and those core values continue to this day. “You are the seed sown early – to act with integrity, keep your word and tailor your solutions to the needs of the customer,” says Jayme. “Like Gilbert and Paul Langille, you can serve the customer well when you stand behind the quality of your product and the confidence that it will last.”
Both Harry and Gilbert were advocates for customer service. The companies they founded so many years ago set the standards and principles that continue today. With the merger, it was a big responsibility to take on two established names. That responsibility has been overshadowed by excitement at how fortunate it is to inherit this legacy and what it means for the community.
“HVAC/R and plumbing have grown exponentially since we came together in 2020 – the possibilities for the future are exciting and the merger of the two companies has created a one-stop shop,” says Jayme proudly. “It has opened doors to doing larger, multi-trade, multi-phase projects.”
Jayme Rhyno (left) and his father Harry (right). PHOTO CREDIT: Contributed
Rhyno’s is grateful to have Paul on board for the past two years. They are grateful for his dedication to helping bring the teams together and for sharing his years of experience and expertise. He can retire knowing his staff will be well taken care of and customers will continue to receive the quality service he was known for.
“I’ve been working full-time for 42 years,” says Paul. “When I ran the business, I worked 70 hours a week and then did the pricing at home. Since the merger I’ve been working 45 hours a week, now maybe 5 hours a week. I told them I’m just a phone call away. I’ve always loved work. And I know I’ll miss talking to customers and staff and making them laugh when things get too serious. But it is time.”
Gilbert adds: “We were delighted that Paul was willing to take over the business and then buy it in 1997 and carry on the Langille name. Our reputation has been built on value and I am confident that Langille’s legacy will live on as long as the value of the merger of the two companies is promoted. We will miss Paul not being involved.”
At the moment Paul is looking forward to enjoying the summer. He has always been active and having the luxury of getting out on a jet boat, jet ski and motorbike will be a welcome change. In September, he’ll be taking a trip around Newfoundland in his side-by-side — an item on the retirement wish list.
Everyone is invited to attend a family-style barbecue at Rhyno’s at 250 North Street on Friday, April 29 from 1:00 p.m. to 5:00 p.m. to celebrate the two-year anniversary of this successful merger and the retirement of Paul Langille to celebrate.
“We are available to our customers 24 hours a day, seven days a week”
From repairs and plumbing to improving various aspects of your home, here are some of the services you can expect: PHOTO CREDITS: Contributed
From repairs and plumbing to improving various aspects of your home (like water and air quality), here are some of the services you can expect:
- Repair and installation of toilets, sinks, faucets and fittings
- Repair leaking pipes and frozen pipes
- Repair and replacement of water and sewage pipes
- In-line video cameras to inspect underground sewers and other pipelines to check for damage or obstructions, broken pipes, collapsed pipes, cracked pipes, dislocated pipes, blockages, leaking joints, swollen pipes, root infiltrations or out-of-quality pipes
- High pressure drain cleaner to remove clogged grease, mud, sand and dirt
- Power Snakes (up to 200 feet) to unblock sewer lines
- Restoration of blocked septic fields
- Mini excavators for minimal property damage when replacing water and sewage pipes
- New build and renovation of bathroom and kitchen
Repair and install:
- ductless heating and cooling solutions including ductless mini-splits ideal for electric skirting board heaters
- Duct heat pumps that are a more energy efficient addition to your existing oil or propane stove
- Oil and gas/propane stoves
- HRVs (Heat Recovery Ventilation Systems) to supply each room with constant fresh air
- radiant underfloor heating
- “Day use” heating systems
- ETS (Electric Thermal Storage), which converts and stores low-cost off-peak electricity
- all brands and sizes of domestic and commercial water heaters
- Sale, Installation and Repair of Sewage Pumps, Sump Pumps, Submersible Pumps, Jet Pumps, Chilled Water Reservoirs, Sump Pumps, Sewage Pumps, Mill Pumps and Lift Pump Systems
- Excavation and replacement of well pipes and foot valves
- Test your water and develop a system based on the results
- Repair and installation of water softeners, iron filters and reverse osmosis systems
- Install HRVs (Heat Recovery Ventilation Systems) to make your home a healthier environment by replacing polluted, stale air with fresh, clean outside air
One call is enough! Visit www.rhynosltd.com or call 1-800-595-4737 to speak to a real local person about your heating, cooling, plumbing, ventilating and cooling needs. Don’t miss the anniversary special! Save 10% off select Mitsubishi units through September 15, 2022.