SINGAPORE – A “broken F&B pipe” caused water to rain down from the ceiling and pool outside some shops at Jurong East Mall Jem on November 25.
When contacted, a Lendlease spokesperson said they were aware of the incident and “immediate action was taken to determine the cause of the problem.”
Repair work was completed on the afternoon of November 26, the spokesman added, and affected tenants were being supported.
“Of the affected tenants, only one is unable to resume operations. We are working closely with the tenant and providing assistance,” the spokesperson said on November 27, but did not respond to questions about how many tenants were affected by this incident and what an F&B pipe is.
Mr Herman Teo, 37, said he and his wife were leaving the cinema at around 10.40pm when his wife noticed it sounded like it was raining.
As they walked towards an exit on the first floor, they were greatly surprised to find the sound of water falling from the ceiling in the mall.
Mr Teo said the water had a “very bad fecal smell” and was “very dirty” with bubbles and “mud-like particles”.
His wife was afraid of “raining,” he added.
The officer, who works in the office tower in Jem and lives next to the mall, said he monitored the situation for about 20 minutes before leaving because he often eats at the mall and it is like a “home away from home.”
“The volume was large enough to allow the water to flow to Scoop Wholefoods on one side and Chicha San Chen on the other,” he added.
Videos of the incident show water pooling outside several stores, including 4Fingers, Scoop Wholefoods Singapore, Awfully Chocolate, Chicha San Chen and Tempura Makino.
Mr Teo said most shops were closed at the time, but he saw some employees removing electronic devices such as television screens from the water, while others used mops to clear the water from the shop.
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