Frozen pipes, city runaround cause KC mom to go without water for over a week | FOX 4 Kansas City WDAF-TV

KANSAS CITY, MO. – As the temperatures dropped last week, Jordan Foster quickly felt the pain and it got worse every day.

As a single mother, Foster spent more than a week without water before turning to FOX4 Problem Solvers for help.

Their saga began after the pipes froze in their rental home. She was out of water for three days when the temperature continued to drop, then those frozen pipes burst.

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“My whole garage is flooded,” said Foster. “I had water up to my ankles.”

Finally, last Friday (after five days without water) the maintenance staff replaced the broken pipes, but could not turn their water on again because the meter was defective.

“It was just a big mess,” said Foster, who has two children and three pets. To replace the meter, she had to call the Kansas City water department. Someone from the water department came by on Friday (the same day she called) to fix the problem, but Foster had no idea they were coming and picked her kids up from school.

“So I missed them Friday and then they don’t work on the weekends,” said Foster.

The following Monday – her eighth day out of water – Foster called the water department again to replace that broken meter. But this time Foster said she was told that no one from the water department could help her because the water bill was not in her name. It was in her mother’s name.

Foster asked her mother, who lives out of state, to call the water department. However, the water department informed her mother that only the owner of the rental house could approve the replacement of a meter. A now hectic Foster made repeated calls to her rental company but was never able to reach anyone on the phone.

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Then she decided to call FOX4 Problem Solvers.

“I can’t do laundry,” said Foster, “I can’t cook normal food. I can’t take a shower. I cannot bathe my children. “

At this point, Foster was on her ninth day without water. FOX4 problem solvers immediately turned to the water department for help.

When Foster overheard a Zoom call, a Kansas City Water Department spokeswoman apologized and said that Foster’s mother had received bad information. The owner of the rental house did not need to be notified so that the meter could be replaced.

Later that day, Foster’s water department replaced the broken meter.

Unfortunately, that wasn’t the end of their problems. When the water was turned back on, Foster found that her broken pipes, which were supposedly repaired Thursday, were still not working properly. Water splashed everywhere.

“I came home and heard the water,” said Foster. When she went into her garage, she saw the floor covered with a few inches of water.

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Foster quickly turned off her water again, but this time help arrived the next day. A plumber repaired the broken pipe and now Foster has water again.

As she said, it’s been a very long week.

“You don’t realize how much you use water until it’s gone,” she said.

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