I’ve been left without a fridge, washing machine & sink for WEEKS because of delivery nightmare

A DISABLED grandmother was left without a fridge and sink for weeks after her dream kitchen makeover turned into a ‘nightmare’.

Lynda Deacon, 71, says the disruption to her home in South Tyneside, Tyne and Wear has meant her multiple sclerosis has caused her more problems.


Lynda Deacon was left without a working kitchen for three weeks
The pensioner was also concerned about the amount of rubbish that piled up during deliveries


The pensioner was also concerned about the amount of rubbish that piled up during deliveries

The pensioner decided to tackle Wren Kitchens’ £25,000 kitchen refurbishment after buying the property to be closer to her daughter Sarah.

But she was left without a washing machine, fridge and sink for three weeks and was forced to drink water from her bathroom taps.

The original kitchen was removed on May 9, but various items were missing, making it inoperable for more than three weeks.

Lynda was feeling “stressed out” and couldn’t sleep and couldn’t pick her granddaughter up because of the mess.

She told ChronicleLive: “I had a dishwasher, which was lucky because I had a tap but no sink and had to use water from the bathroom.

“It’s been a nightmare: Wren was supposed to be the number one kitchen retailer in the county, but there just doesn’t seem to be any communication.

“The boss in the showroom just washed his hands and said it’s not his responsibility. It’s beyond frustrating.

“I worry about food poisoning and stuff like that because there’s no fridge.

“If I had known beforehand that I was going to donate the old fridge and washing machine to charity I would have kept them – I would rather have waited for everything to be there than left in this mess.

“If my daughter Sarah wasn’t around to deliver food and do the laundry, I would be left stranded.

“I’m sure the stress made my MS worse. I spent a lot of money on this kitchen and it will look beautiful but the stress has made me hate it.”

Wren Kitchen says the company has had “global supply chain issues” and has since been able to ship the devices to Lynda following previous “miscommunications”.

Lynda was initially given two wrong sinks, a wrong stove and the company reportedly lost her fridge when it was due to be installed, believing the process would only take three days.


She also claims the company tried to supply various parts of the kitchen when she was on holiday – although she was informed of this.

A spokesman for Wren Kitchens said: “There are known supply chain issues around the world which unfortunately affected Ms Deacon’s oven and washing machine, but the issues have been compounded in this particular case.

“Ms Deacon turned down the refrigerator when it was delivered as planned on March 21.

“Due to a communication error, the customer was on holiday when we attempted to redeliver the fridge and sink days later, by which time she had given away her old fridge.

“Regarding the oven, Ms Deacon changed her mind shortly after the kitchen was delivered and it took a little longer than we had hoped to get the new oven delivered.

“Kitchen installation began as planned on April 25th and by April 28th Ms Deacon had full water and cooking facilities as the installer had arranged for a makeshift sink and faucet to be connected and also the previous oven from Mrs. Deacon had installed so she would not be left without cooking facilities.

“We are pleased to confirm that Ms. Deacon’s final units were due to be delivered on May 26th… We have spoken to Ms. Deacon and she is very pleased with the solution that has been reached.”

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