NEX ceiling incident caused by water leakage due to ‘plumbing issue’, says mall

SINGAPORE: Leaking water due to a pipe fault caused parts of a ceiling to fall down at NEX mall in Serangoon on Saturday (August 6), a mall spokesman said.

Videos circulating on social media on Sunday showed a hole in the ceiling of the mall’s Basement 1 and bits of plaster on the floor of Basement 2.

The area where the plaster had fallen was cordoned off to shoppers as well.

In response to CNA’s inquiries, an NEX spokesman said Monday that the mall was alerted to a “water backflow” by a Level 1 tenant around 5:55 p.m. Saturday.

The on-site mall operations team subsequently identified a “water issue” emanating from the tenant’s floor trap, causing water to spread into the tenant’s retail area and leak into basements 1 and 2.

“Contractors were used to fix the choke, which was fixed by 11 p.m.,” NEX said.

However, residual water continued to drain from the unit, affecting “some tenants” in basements 1 and 2.

“For the safety of our tenants and buyers, we have notified affected tenants to suspend operations until the issue is fully resolved,” NEX added, while also apologizing for the inconvenience caused to tenants and buyers.

As of Monday, the affected areas have been reviewed and fixed, and Basement 2 is open and accessible to shoppers, the mall said.

In August 2020, during a film showing, a ventilation duct at the Shaw Theaters in NEX collapsed, falling over several rows of seats and injuring two people.

Later investigation determined that this had been caused by overloaded supports for the canal due to the weight of the accumulated water.

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