Northeast apartment tenant struggles with leaking roof, clogged sink

EL PASO, Texas (KTSM) – A resident of an apartment complex in northeast El Paso on McKinley called Villa Sierra is experiencing water leaks through the roof and a clogged sink.

“You can see where it’s coming down right now and it’s still dripping, you can touch right where it’s wet,” Morales said. “My bedroom leaked once too, I’m no longer in the military, but this rain dripped on me while I slept.”

His carpet was still visibly wet with parts of the quilt on the floor.

The clogged bathroom sink full of dirty water makes Morales brush his teeth and even shave his kitchen sink.

Leaking ceiling and clogged sink in Morale’s apartment

Showing KTSM 9 news emails he sent to the apartment complex about the issues from September 2021. He says maintenance workers have come in the past, but problems persist.

“Come on, fix it right, hire roofers to do the roof, hire plumbers to do the plumbing,” Morales said.

He said he was considering moving, but no apartments were available at the time his lease expired.

He adds that he has requested to be moved to another unit in the same apartment complex.

“I asked to please take me somewhere else, please take me somewhere else, and they wouldn’t,” Morales said.

KTSM 9 News called the apartment complex but got no answer. The crews then went to the office where the manager was located and explained the problems at the apartment, as well as claims that the tenant had been blocked on his email. The manager told KTSM 9 News they would not comment.

El Paso’s Better Business Bureau says the only action Morales can take is to file a complaint against the apartment complex on the BBB El Paso website.

The BBB of El Paso says that Villa Sierra Apartments is not accredited by the BBB and has an A+ rating as there are no complaints. For this reason, however, the BBB El Paso says if the condo complex doesn’t respond, it may affect their rating.

“They would be forced to respond to the complaint or risk having their A+ upgrade docked and the complaint being posted on their profile as unanswered. Normally this docks onto an F rating. As such, most companies try to deal with complaints,” Carlos Pedrueza, a marketing associate at the Better Business Bureau El Paso, said in an email.

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