Q.C. Roto-Rooter employees react to CBS hit show Undercover Boss

Press release submitted by Amy Stahle

Quad-City Roto-Rooter employees react to news of executive featured on the CBS hit show, UNDERCOVER BOSS, airing April 4 at 8:00 p.m.

March 29, 2010 – “I hope he really gets his hands dirty and realizes the skill required for this job. It would have been fun to see him in action,” says Ron Miller, Davenport Roto-Rooter Service Technician.

John Hobbs, owner of the Quad-City Roto-Rooter franchise, is also excited to see the head of the national corporation experience firsthand some of the challenging jobs in his business on the hit CBS reality show UNDERCOVER BOSS.

Roto-Rooter, America’s largest plumbing repair, sewer and drain cleaning service provider will be featured on the April 4 episode. Roto-Rooter Services Company President and COO, Rick Arquilla, experienced a week undercover in his own company using the alias of Hank Denman, a rookie Roto-Rooter service technician assigned some of the dirtiest jobs in the company. It was an adventure and an emotional journey for Arquilla who learned a lot about himself, the company policies he put in place and the men and women who have made his company so successful.

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Each week, UNDERCOVER BOSS follows a different senior executive as they leave the comfort of their corner office for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering the unsung heroes who make their companies run.

Scenes for the show were taped at the Roto-Rooter manufacturing plant and world headquarters in West Des Moines, Iowa, corporate headquarters in Cincinnati, and Roto-Rooter locations in Chicago and New Orleans.

While on the job and undercover, Rick Arquilla got filthy, stinky and exhausted working shoulder to shoulder with his employees who had no idea he was the boss. He cleaned sewers and drains with three different service technicians in New Orleans and even lay in sewage while working beneath a house. He tried his hand at building the company’s namesake Roto-Rooter machines at the Roto-Rooter factory in Des Moines and in Chicago he dispatched plumbers from a 24-hour company call center late at night.

Quad-City Roto-Rooter Service Technician, Ron Miller, uses high-pressure water jetting to clean drain lines at a local restaurant.

Page 2 Quad-City employees react to Roto-Rooter executive featured on UNDERCOVER BOSS, Sunday, April 4, 8PM

The 57-year-old Arquilla came away from the experience with a newfound respect for all of his employees and the hard work they do to keep America’s plumbing working and sewer pipes draining.

In the Quad-Cities, the original “Boss” was Hobbs’ father, Don Hobbs, who started the local Roto-Rooter franchise, with only one truck back in 1955. The company grew from a one-man operation to now serve 11 counties and is the largest, most experienced local provider of commercial and residential sewer and drain cleaning, septic service, and restaurant grease trap pumping. Don Hobbs not only managed the company from the start but he got dirty in the trenches with his employees. His son, John, worked alongside his father from the time he was a teen, and is proud to continue the family business and tradition of excellence.

UNDERCOVER BOSS has been a runaway hit on CBS. Over 38 million viewers tuned in for the first episode, which followed The Super Bowl. Since then the show has dominated its time slot against Desperate Housewives and Celebrity Apprentice. The show has featured senior executives from some of America’s most successful companies, including Waste Management, White Castle and 7-Eleven. The Roto-Rooter episode will air Easter Sunday, April 4 at 8:00 p.m. on CBS.

Roto-Rooter was established in 1935 and is the largest provider of plumbing repair and drain cleaning services in North America. A wholly owned subsidiary of Chemed Corporation, Roto-Rooter operates businesses in more than 115 company-owned territories and more than 500 franchise territories, serving approximately 90 percent of the U.S. population and 41 percent of the Canadian population. For more information about Roto-Rooter visit www.rotorooter.com or follow Roto-Rooter on Facebook and Twitter.

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