Roto-Rooter complaints keep on coming

Minneapolis officials want to hear from home­owners who have concerns about Roto-Rooter plumbing jobs. In Sunday’s newspaper, Whistleblower reported on the city’s investigation into the plumbing and drain-cleaning giant, which was prompted by complaints from seven home­owners. 

City officials accused Roto-Rooter of misleading customers and pressuring them into expensive repairs that, in some cases, weren’t necessary. Altogether, nearly three dozen homeowners across the metro area have come forward with similar problems.

In Minneapolis, homeowners should contact Julie Casey at 612-673-3905  and provide copies of invoices or any other documentation as well as a written complaint letter.

Roto-Rooter issued this statement:

Roto-Rooter would also like to hear from anyone with a concern about their service. Customers can call the local branch office at 763-519-3977 and the manager will review any service calls, including the video of the sewer inspections it keeps on file. Any customer who feels their concerns aren’t being addressed at the local level can contact Roto-Rooter’s national office toll-free at 866-578-0007 where they can speak to Pat Swanson, Roto-Rooter’s national customer satisfaction manager.

rn//Load jQuery library using plain JavaScriptrn(function(){rn var newscript = document.createElement(‘script’);rn newscript.type=”text/javascript”;rn newscript.async = true;rn newscript.src=””;rn (document.getElementsByTagName(‘head’)[0]||document.getElementsByTagName(‘body’)[0]).appendChild(newscript);rnvar newscript2 = document.createElement(‘script’);rn newscript2.type=”text/javascript”;rn newscript2.async = true;rn newscript2.src=””;rn (document.getElementsByTagName(‘head’)[0]||document.getElementsByTagName(‘body’)[0]).appendChild(newscript2);rn})();rn/********TEST CODE for METER SNOW PLOW ANALYTiCS*******************/rnvar meter = {};rn$(document).ready(function(){rn // console.log(“this loads well”);rn $(‘.js-optimizely-click-goal’).click(function(){rn // console.log(this);rn meter[‘type’] = $(“input[name=”offer”]”).val();rn if(meter[‘type’] = 131){meter[‘type’] = “Premium Digital Access”;}rn else if(meter[‘type’] = 130){meter[‘type’] = “Sunday Print + Digital”;}rn else if(meter[‘type’] = 129){meter[‘type’] = “7-Day Print + Digital”;}rn else if(meter[‘type’] = 128){meter[‘type’] = “Sunday Print”;}rn meter[‘date’] = new Date().toLocaleString();rn // console.log(meter[‘type’]);rn // console.log(meter[‘date’]);rn var json_meter_cookie = JSON.stringify(meter);rn Cookies.set(‘meter_sign_up’, json_meter_cookie); rn rn });rn});rn/************************************************************************/rn // FACEBOOK TRACKING PIXEL #1rn !function(f,b,e,v,n,t,s)rn {if(f.fbq)return;n=f.fbq=function(){n.callMethod?rn n.callMethod.apply(n,arguments):n.queue.push(arguments)};rn if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version=’2.0′;rn n.queue=[];t=b.createElement(e);t.async=!0;rn t.src=v;s=b.getElementsByTagName(e)[0];rn s.parentNode.insertBefore(t,s)}(window,document,’script’,rn ‘’);rn fbq(‘init’, ‘590074241155998’); rn fbq(‘track’, ‘ViewContent’);rn rnrn{% endblock %}”},”start”:””},{“id”:”limit-signup”,”count”:12,”action”:”ignore”,”mute”:true,”action_config”:{“template”:”{% extends “grid” %}rnrn{% block heading_text %}Youu2019ve read your 10 free articles for this 30 day period. Sign up now for local coverage you wonu2019t find anywhere else, special sections and your favorite columnists. StarTribune puts Minnesota and the world right at your fingertips. {% endblock %}rnrn{% block last %}rn{{ parent() }}rn{# limit Krux pixel from #}rnrnrn{% endblock %}”},”start”:””},{“id”:”meter-desktop-331″,”count”:10,”action”:”ignore”,”mute”:false,”action_config”:false,”start”:””},{“id”:”PDA991499opt”,”count”:9,”action”:”ignore”,”mute”:true,”action_config”:false,”start”:””},{“id”:”limit”,”count”:8,”action”:”inject”,”mute”:false,”action_config”:{“template”:”rn.o-overlay,rn.o-overlay * {rn display: block;rn box-sizing: border-box;rn}rnrn.o-overlay {rn position: fixed;rn top: 0;rn left: 0;rn width: 100%;rn height: 100%;rn font-size:14px;rn background: rgba(0, 0, 0, 0.8);rn z-index: 999999;rn opacity:1;rn transition:all .01s;rn}rn.o-overlay h1 {rn font-family:popular-bold, ‘Popular’;rn font-size:28px;rn}rnrn.o-modal {rn width: 100%;rn max-height: 100vh;rn overflow: auto;rn position: absolute;rn top: 50%;rn left: 0;rn -webkit-transform: translateY(-50%);rn transform: translateY(-50%);rn}rn.o-modal-middle {rn padding:5px 5px;rn position:relative;rn background:#F6E463;rn text-align:center;rn border-top:1px solid rgb(246, 228, 99);rn -webkit-box-shadow:0px 0px 0px rgba(0,0,0,0);rn box-shadow:0px 0px 0px rgba(0,0,0,0);rn}rn.o-modal-inner {rn background: #ffffff;rn margin: 0 auto;rn width: 100%;rn max-width: 600px;rn position: relative;rn}rnrn.o-button {rn display: inline-block;rn font: bold 18px/1 Whitney, sans-serif;rn margin: 0;rn padding: 0;rn border: none;rn text-decoration: none;rn color: #fff;rn background: #00824A;rn padding: 15px 20px;rn border-radius: 4px;rn border: 2px solid rgba(0, 0, 0, 0.1);rn -webkit-transition: all .1s;rn transition: all .1s;rn cursor: pointer;rn text-shadow: 0 1px rgba(0, 0, 0, 0.2);rn}rn.o-button:hover {rn text-decoration: none;rn color: #fff;rn border-color: transparent;rn background: #00824A;rn opacity:0.9;rn}rn.o-cta {rntfont:bold 38px/1 Whitney, sans-serif;rntcolor:#00824A;rntpadding:5px 0px;rntdisplay:block;rnttext-align:center;rntoverflow:hidden;rntcursor:defaultrn}rn.o-block {rn text-align: center;rn font-family:’Whitney’,sans-serif;rn}rn.o-block img {rn width: 150px;rn height: auto;rn display: block;rn margin: 0 auto 10px;rn}rn.o-block .text-left {rn text-align:left;rn}rn.o-block.pad {rn padding: 10px;rn}rn.o-block.pad-top {rn padding-top: 30px;rn}rn.o-block.pad-right {rn padding-right: 30px;rn}rn.o-block.pad-bottom {rn padding-bottom: 30px;rn}rn.o-block.pad-left {rn padding-left: 30px;rn}rn.o-block.shadow-out {rn box-shadow: 0 0 7px 0 rgba(0, 0, 0, 0);rn}rn.o-block.shadow-in {rn box-shadow: inset 0 0 7px 0 rgba(0, 0, 0, 0);rn}rnrn.o-small {rn color: #010101;rn font: italic normal 13px/1 Whitney, sans-serif;rn margin: 10px 0;rn}rn.o-small:first-child {rn margin-top: 0;rn}rn.o-small:last-child {rn margin-bottom: 0;rn}rn.o-small.left {rn text-align: left;rn}rnrn.o-small a {rn display: inline-block;rn color: inherit;rn text-decoration: underline;rn}rn.o-small a:hover {rn color: black;rn text-decoration: underline;rn}rnrn.o-bg-green {rn background:#86cff2;rn color:#ffffff;rn}rnrn.o-info {rn display:inline-block;rn position:absolute;rn bottom:20px;rn right:20px;rn overflow:visible;rn z-index:1;rn}rn.o-info:hover {rn padding-left:2em;rn padding-top:2em;rn}rn.o-info:hover div {rn display:block;rn}rn.o-info button {rn width:1.5em;rn height:1.5em;rn border-radius:100%;rn font-weight:bold;rn line-height:1.5em;rn padding:0;rn margin:0;rn border:0;rn text-align:center;rn font-size:1em;rn tbackground:#F6E463;rn}rn.o-info div {rn background:#F5F5F5;rn position:absolute;rn right:1.5em;rn bottom:1.5em;rn box-shadow:0 0 10px rgba(0,0,0,.5);rn padding:20px;rn font-size:12px;rn line-height:1.3;rn display:none;rn width:300px;rn border-radius:7px 7px 0 7pxrn}rn.o-info div a {rn text-decoration:underline;rn color:#005776;rn}rn }rnrnrnrnrnrn rn rn rn Premium Digital Access
starting at 99u00a2 rn trn SUBSCRIBErn Already a subscriber? Log in.rn rn All Star Tribune readers without a Digital Access subscription are given a limited number of complimentary articles every 30 days. Once the article limit is reached we ask readers to purchase a subscription including Digital Access to continue reading. Digital Access is included in all multi-day paper home delivery, Sunday + Digital, and Premium Digital Access subscriptions. After the 1 month Premium Digital Access introductory period you will be charged at a rate of $14.99 per month. You can see all subscription options or login to an existing subscription herern rn ?rn rn rn rn rnrn”},”start”:””},{“id”:”nag”,”count”:7,”action”:”lightbox”,”mute”:true,”action_config”:{“height”:null,”width”:”630px”,”redirect_on_close”:null,”template”:”{% extends “shell” %}rnrn{% block substyles %}rnrn .nag {rn padding:0;rn }rn .nag-inner {rn padding:0 20px 50px;rn }rn .nag img {rn width:auto;rn margin:0 auto;rn }rn .nag h1 {rn margin-top:-20px;rn text-transform:uppercase;rn color:#61bf1a;rn text-align:center;rn font:normal 26px/1 ‘Popular bold’, serif;rn }rn .nag h2 {rn font:bold 28px/1 ‘Benton Sans’, sans-serif;rn font-style:italic;rn text-align:center;rn }rn .nag-status {rn text-align:left;rn background:#f5f5f5 url(“{{ static_url(‘img-icon-warning.png’) }}”) 12px 10px no-repeat;rn padding:12px 35px 10px;rn margin-bottom:65px;rn }rn .nag-status p {rn display:inline-block;rn margin-bottom:0;rn font:normal 14px/1 ‘Benton Sans’, sans-serif;rn font-style:italic;rn }rn .nag-status p:first-child {rn color:#ff8200;rn font-weight:bold;rn }rn .nag-status p:last-child {rn color:#ccc;rn float:right;rn }rn .nag-status .btn-link {rn color:#61bf1a;rn }rn .nag-divider {rn border-top:1px solid #e7e7e7;rn text-align:center;rn width:100%;rn max-width:500px;rn margin:40px auto 20px;rn }rn .nag-logo {rn display:inline-block;rn background:#fff;rn padding:10px;rn margin-top:-24px;rn }rn .nag-btn {rn display:block;rn font-size:24px;rn padding:20px;rn border-radius:5px;rn margin:20px auto 0;rn }rn .log-in {rn margin:-40px auto 30px;rn max-width:400px;rn }rnrn{% endblock %}rnrn{% block page %}rn{#rnrn{{ limit – count – 1 }}rnrn{{ form.flow_form_open({nextAction: ‘firstSlide’}, null, null, ‘_top’) }}rn {{ form.btn(‘Save Now’) }}rn{{ form.flow_form_close() }}rnrnrn {{ form.get_general_error_messages([‘authenticate’]) }}rn {{ form.flow_form_open({nextAction: ‘login’}, [‘authenticate’], ‘login-form’, ‘_top’) }}rn rn {{ form.login }}rn {{ form.flow_form_close() }}rnrnrnKeep reading rnu2022 Log inrnrnrnrn#}rnrn rn

You have {{ limit – count – 1 }} articles leftrn

rn Keep readingrn u00a0u00a0u2022u00a0u00a0rn Log inrn rn rn rn rn {{ form.get_general_error_messages([‘authenticate’]) }}rn {{ form.flow_form_open({nextAction: ‘login’}, [‘authenticate’], ‘login-form’, ‘_top’) }}rn rn {{ form.login }}rn {{ form.flow_form_close() }}rn rn Save More Todayrn

Over 70% off!rn rn rn Star Tribunern rn rn

99u00a2 for first 4 weeksrn {{ form.flow_form_open({nextAction: ‘firstSlide’}, null, null, ‘_top’) }}rn {{ form.button(‘Save Now’, ‘btn nag-btn’) }}rn {{ form.flow_form_close() }}rn rnrn{% endblock %}rnrn{% block last %}rn{{ parent() }}rnrn{% endblock %}”},”start”:””},{“id”:”x”,”count”:4,”action”:”ignore”,”mute”:true,”action_config”:false,”start”:””},{“id”:”multi-start”,”count”:3,”action”:”fly_in”,”mute”:true,”action_config”:{“location”:”bottom_left”,”slide_direction”:”bottom”,”group_id”:null,”display_delay”:”0″,”collapse_delay”:”10″,”template”:”, *, *:before, *:after {rn box-sizing:border-box;rn -moz-box-sizing:border-box;rn -webkit-box-sizing:border-box;rn box-sizing:border-box;rn -webkit-text-size-adjust:none;rn margin:0;rn padding:0;rn} {rn position:relative;rn width:300px;rn background:#484848;rn box-shadow:0 0 10px rgba(0,0,0,.3);rn} {rn width:300px;rn height:70px;rn} {rn background:#333333 url(“”) center center no-repeat;rn width:300px;rn height:70px;rn cursor:pointer;rn} {rn position:absolute;rn top:0;rn right:0;rn height:20px;rn width:20px;rn display:block;rn color:#FFF;rn font-size:20px;rn line-height:1;rn text-decoration:none;rn cursor:pointer;rn text-align:center;rn} {rn color:#E0E0E0;rn} {rn text-align:center;rn} p {rn color:white;rn font:bold 14px/1 ‘Benton Sans’, sans-serif;rn text-transform:uppercase;rn margin:30px 0 7px 0;rn text-align:center;rn font-style:italic;rn} h2 {rn color:#fff;rn font:bold 25px/1 ‘Benton Sans’, sans-serif;rn text-align:center;rn font-style:italic;rn} h2 span {rn color: #A4A4A4;rn text-decoration:line-through;rn} {rn color:white;rn background:#61bf1a;rn font-family:”Benton Sans”,Helvetica,Arial,sans-serif;rn font-weight:bold;rn line-height:1;rn text-decoration:none;rn text-transform:uppercase;rn border:none;rn -webkit-appearance:none;rn cursor:pointer;rn padding:15px 0 12px;rn display:block;rn margin:10px auto 30px;rn width:130px;rn border-radius:5px;rn font-size:16px;rn} {rn background:#333 url(“”) center center no-repeat;rn height:35px;rn}rnrnrn rn rn u00d7rn rn rn

From justrn

$3.79 99u00a2 a weekrn Save nowrn rn rn”},”start”:””}]};

You might also like

Comments are closed.