COLORADO SPRINGS, Colorado (KRDO) – A viral video of a Colorado Springs contractor breaking into a bathroom after a customer refused to pay for the work has now sparked not one but two investigations.
On Sunday, KRDO covered the story of homeowner Amber Trucke in Colorado Springs. She says she paid $ 3,330 of $ 7,555 to contractors from Dream Home Remodels of Colorado to rebuild their bathroom shower. Trucke said she was not happy with the work of the contractors and wanted to investigate further before making the final payment of more than $ 4,000.
As a result, Trucke said Terry Gregory, a co-owner of Dream Home Remodels of Colorado, took a sledgehammer and hammered in the bathroom tiles they were just finished with.
“I didn’t want to pay them until I saw the finished product, the shower heads were just on, and the glue had to cure for 24 hours. So I wanted to make sure the plumbing was working, ”said Trucke. “You have postponed my plumbing. You move the drain. So I wanted to make sure it worked. “
The cell phone video was recorded by Trucke’s roommate. The homeowner says the video of Gregory smashing her bathroom brings tears to her eyes.
“This was more than just devastating my bathroom,” said Trucke. “My sense of security is gone.”
Trucke says she filed a report with the Colorado Springs Police Department. CSPD tells KRDO that it would investigate but not comment on the incident if the bathroom demolition warranted a criminal charge.
In addition to the CSPD investigation, the cell phone video also sparked an investigation within the Pikes Peak Regional Building Department (PPRBD). The regional building authority says their investigation is into whether or not Dream Home Remodels of Colorado is compliant.
Relocating the plumbing would require a proper master plumber license from the state and registration from the regional building authority, as well as proper approval.
According to the Pikes Peak Regional Building Department’s own website, Dream Home Remodels of Colorado has a BE class license. According to the definition of the BE license, the license enables the holder “to build, modify and repair outbuildings of detached and semi-detached houses that are not intended to be enclosed, such as decks, fences, sheds, patio coverings, and free-standing garages and workshops as well as for internal repairs or the conversion of single or two-family houses.
As per the BE license definition, there is no mention of plumbing or moving pipes. Pikes Peak Regional Building Department says plumbing installation would require proper state plumber license and registration with Pikes Peak Regional Building Department and proper permit.
Dream Home Remodels of Colorado certifies that they are compliant and 100% licensed to do the work at Trucke at home. As for both investigations, the contractors tell the 13 investigators that neither the Pikes Peak Regional Building Department nor the Colorado Springs Police Department have contacted them and they are not aware of any of the investigations.
Contractors say the story was made up and they have received death threats since the incident. Dream Home Remodels submitted a statement to KRDO on Sunday.
“After several weeks of working for a customer, communication broke down at the end of a project. No displeasure was expressed and we demanded payment for the project by the end of the day. Communication then broke down further and our company had a tiled shower again We regret this contract went wrong. It has never happened before and is not practiced regularly. There were several other projects in the contract that she is also unwilling to pay for, including a vanity, a mirror , a light fixture, 2 ceiling fans, plumbing, the repair of rotten frames in their walls and a replacement for the outside door.
Trucke did not provide 13 Investigates with a copy of a contract with Colorado Dream Home Remodels, but did provide invoices with proof of payment. The contractors say she signed a contract and they have a copy, but they wouldn’t provide one to our investigators.